Effective Date: August 20, 2026

This Text Messaging Policy explains how Provider Launch Consulting may communicate with clients and prospective clients through SMS or text messaging.

1. Consent to Receive Text Messages

When you provide your mobile telephone number and affirmatively agree to receive text messages from Provider Launch Consulting, you authorize us to send text messages to that number for the purposes described in your consent.

• Non-Condition: Consent to receive text messages is not a condition of purchasing services unless texting is necessary to provide a specific service you have requested.

2. Types of Text Messages

Depending on your relationship with Provider Launch Consulting and the consent provided, messages may include:

• Appointment confirmations, reminders, and rescheduling details

• Discovery consultation and client onboarding reminders

• Credentialing and payer enrollment status updates

• Requests for outstanding documentation and project status notifications

• Billing or payment reminders and service-related notices

• Responses to client support requests and follow-ups

Note: Promotional or marketing messages will only be sent when permitted and with appropriate consent.

3. Message Frequency

Message frequency varies based on your services, appointments, project activity, and communication preferences. Provider Launch Consulting does not guarantee a specific number of messages.

4. Message and Data Rates

Message and data rates may apply depending on your wireless carrier and mobile service plan. Provider Launch Consulting is not responsible for charges imposed by your wireless provider.

5. Opting Out

You may opt out of non-essential SMS communications at any time by replying:

STOP

• Supported Keywords: You may also use commonly recognized opt-out terms such as CANCEL, END, QUIT, or UNSUBSCRIBE.

• Confirmation: After an opt-out request is processed, you may receive a final confirmation message.

• Service Impact: Opting out of text messages does not cancel your Provider Launch Consulting service agreement or prevent necessary communications through other permitted methods, such as email or a client portal.

6. Help

For assistance with text messaging, reply HELP or contact Provider Launch Consulting using the contact information listed on our website.

7. Mobile Number Changes

Clients are responsible for notifying Provider Launch Consulting when their mobile telephone number changes. If a telephone number is transferred or reassigned, the new owner should reply STOP to discontinue messages.

8. Privacy

Provider Launch Consulting respects the privacy of your mobile information.

• No Third-Party Sales: Mobile telephone numbers and SMS consent information will not be sold or shared with third parties for their independent marketing or promotional purposes.

• Service Providers: Information may be shared with service providers that assist us in delivering text messaging services, subject to privacy and contractual protections.

9. Sensitive Information

Text messaging is not a secure method for transmitting confidential information. Clients should never send the following via ordinary SMS:

• Social Security numbers or copies of ID documents

• Banking credentials, passwords, or payment card details

• Protected health information (PHI) or patient records

When sensitive information is required, Provider Launch Consulting will direct you to an approved secure portal.

10. No Emergency Communications

Provider Launch Consulting text messaging services are not monitored for emergency communications. Do not use SMS for medical emergencies, psychiatric emergencies, or threats of harm. We are a consulting organization and do not provide emergency services.

11. Carrier Availability

Text message delivery is subject to wireless carrier networks and third-party platforms. Provider Launch Consulting is not responsible for delayed, blocked, or undelivered messages caused by circumstances outside our control.

12. Consent Records

Provider Launch Consulting maintains records documenting when and how SMS consent was obtained (via website forms, scheduling systems, contracts, etc.) for compliance and business purposes.

13. Changes to This Policy

We may update this Text Messaging Policy to reflect changes in communication practices, technology, carrier requirements, or applicable law. The effective date at the top indicates the most recent revision.

14. Contact

Questions regarding our text communications, privacy practices, or SMS consent may be submitted using the contact information provided on our website.

Effective Date: August 20, 2026

This Payment & Merchant Policy explains the payment, billing, authorization, cancellation, dispute, and transaction practices of Provider Launch Consulting. By purchasing services, paying an invoice, or authorizing a transaction, you agree to this policy and any applicable service agreement.

1. Services Provided

Provider Launch Consulting provides professional consulting and administrative support services, including:

• Healthcare practice startup and operations consulting

• Provider credentialing and multi-state licensing assistance

• Commercial payer, Medicare, and Medicaid enrollment

• CAQH, NPI, and workflow setup

• Policies, procedures, SOPs, and document preparation

• Revenue-cycle readiness consulting

Specific deliverables for an individual engagement are detailed in your invoice, proposal, or Statement of Work.

2. Accepted Payments & Processors

Payments are accepted through authorized checkout or invoice channels using:

• Credit cards and debit cards

• Electronic payment methods (ACH or bank transfer where available)

• Other pre-approved methods

Note: Payment processing is delivered via secure third-party providers, including Stripe. Provider Launch Consulting does not directly store complete payment card numbers.

3. Authorization & Advance Payments

• Cardholder Representation: Submitting payment confirms that your billing information is accurate, authorized, and backed by sufficient funds.

• Advance Collections: Depending on the package, full payment, a deposit, a retainer, or an initial installment may be required before work begins.

• Service Commencement: Work begins only after the required payment, signed service agreement, and initial onboarding documentation are received.

4. Invoices, Due Dates, and Installments

• Invoice Contents: Invoices itemize project fees, deposits, payer/state-specific fees, and payment deadlines. Please review them before paying.

• Due Dates: Payment is due according to the terms stated on the invoice or checkout page. Overdue accounts may result in paused services and shifted project timelines.

• Installments: Failing to make a scheduled installment payment may result in project suspension or contract termination, but does not alter the non-refundable status of work already performed.

• Recurring Billing: Automatic recurring charges are never initiated without explicit prior authorization.

5. Third-Party Fees & Taxes

• Separate Charges: Government filing, state licensing, application, credentialing, payer, background check, or software fees are separate from Provider Launch Consulting service fees unless explicitly bundled in writing.

• Tax Responsibility: Clients are responsible for any applicable taxes or assessments required by law, which will appear on the invoice or at checkout.

6. Refunds and Cancellations

• Policy Alignment: Refund eligibility is strictly governed by our Return & Refund Policy and signed service agreements. Professional time and completed work are non-refundable.

• No Automatic Refund: Delays, denials, or closed panels imposed by third-party payers or state boards do not qualify a client for a refund.

• Cancellation Scope: Requesting a cancellation does not eliminate liability for completed administrative work, research, prepared submissions, or incurred third-party expenses.

7. Billing Errors and Declined Payments

• Errors & Duplicates: Contact us promptly if you suspect a billing error or duplicate charge so we can investigate and issue corrections.

• Declined Charges: If a payment fails, services will be paused until an alternative payment method is provided. Provider Launch Consulting is not responsible for bank fees (e.g., overdraft or insufficient fund charges).

8. Chargebacks & Disputes

• We strongly encourage clients to reach out to us directly to resolve billing concerns prior to opening a formal bank dispute.

• In response to chargebacks, Provider Launch Consulting reserves the right to submit complete transaction records, including signed contracts, approvals, emails, and completed work logs.

• Final chargeback determinations rest with the issuing bank or card provider.

9. Fraud Prevention & Account Security

Provider Launch Consulting reserves the right to pause or cancel transactions, request identity verification, or report suspicious activity if a transaction appears unauthorized, fraudulent, or unlawful. Clients are responsible for keeping their billing information up to date and secure.

10. Service Delivery Methods

Because we sell professional services rather than physical goods, delivery occurs electronically via:

• Virtual consultations (phone or videoconference)

• Secure document portals, email, or secure fax

• Online application and payer portal submissions

11. Related Policies

This policy should be read alongside our:

• Terms and Conditions

• Return & Refund Policy

• Privacy Policy

• Text Messaging Policy

If a signed client agreement conflicts with this general policy, the signed agreement controls.

12. Contact Information

For questions regarding payments, invoices, refunds, or account charges, please reach out to us:

Provider Launch Consulting

• Email: [email protected]

• Website: providerlaunchconsulting.com