Effective Date: August 20, 2026

Provider Launch Consulting is committed to providing clear, professional, and transparent services. Because we provide consulting, credentialing, enrollment, business setup, administrative support, and other professional services rather than physical products, traditional product returns do not apply.

1. Consultation and Discovery Fees

• Completed Sessions: Fees for consultations, discovery sessions, strategy sessions, or assessments are non-refundable once the service has been delivered.

• Cancellations & Missed Appointments: Failing to attend or canceling without sufficient notice per our booking terms may result in a forfeited fee.

• Rescheduling: Approved rescheduling is permitted according to the scheduling policy in effect at the time of booking.

2. Deposits and Initial Payments

Deposits, retainers, and initial payments reserve project capacity and allow us to begin work immediately.

• In-Progress Work: Once work begins, the portion of the payment corresponding to services already performed is non-refundable.

• Covered Services: Work includes onboarding, document/CAQH/NPI review, payer research, credentialing preparation, Medicare/Medicaid applications, business setup, and administrative communications.

• Early Cancellations: If you cancel before substantive work begins, a full or partial refund may be approved depending on circumstances and incurred costs.

3. Work Already Completed

• Completed Milestones: Fees for fully completed work are non-refundable.

• Partial Projects: If a project is canceled mid-way, we will evaluate the completed work, expenses, and prepaid balance. Any eligible unused balance remaining after deducting performed services and non-refundable expenses will be refunded.

4. Third-Party Fees

• No Control / No Refunds: Payments made to government agencies, licensing boards, insurance companies, software vendors, contractors, or payment processors are outside our control and non-refundable.

• Responsibility: Provider Launch Consulting is not responsible for refunding third-party charges.

5. Credentialing, Enrollment, and Licensing Outcomes

Paying for our services ensures we complete the agreed-upon tasks, but does not guarantee specific outcomes, such as:

• Insurance network acceptance or closed panel exceptions

• Approval of credentialing, state licensing, NPI, or Medicare/Medicaid applications

• Specific processing timelines controlled by third parties

• Specific reimbursement rates or revenue results

Note: A denial, delay, or additional information request from a third party does not automatically qualify a project for a refund.

6. Client-Caused Delays

• Refunds are not issued for delays resulting from a client’s failure to provide required documentation, signatures, or credentials.

• Provider Launch Consulting reserves the right to place a project on hold until all necessary materials are received.

7. Duplicate or Incorrect Charges

• Billing Errors: If you believe you were charged incorrectly or duplicated, contact us immediately. Confirmed errors or duplicate charges will be corrected and refunded promptly.

8. Approved Refunds

• Method: Refunds are processed back to the original payment method.

• Processing Time: Bank posting times may vary.

• Deductions: Transaction fees non-refunded to us by payment processors may be deducted where permitted by law.

9. Master Service Agreements

• If you have signed a separate contract, proposal, or Statement of Work containing specific payment or cancellation terms, those written contract terms will supersede this general policy.

10. Billing Inquiries

If you have questions about a charge, cancellation, or refund, please reach out via our website contact form or the information in your client agreement so we can review and resolve the issue.